- Because of the intimate nature of the items we sell, we are unable to return, or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers. Any item that is designed to meet any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
- If an item is found to be defective within 7 days of purchase, we will replace it with the same item. Let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
- When emailing about a defect, please state the following information, your order number, your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Express shipping is Free for orders over $70 (before tax and after the coupon code is applied) otherwise the cost is just $8.99 (Estimately about 2-5 Business Days). If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.
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