If an item is found to be defective within 7 days of purchase, we will replace it with the same item. Let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. We will not accept any return without one. When emailing about a defect, please state the following information:
1. Order number
2. The Nature of defectiveness
3. Record a video about how this product is defective.
Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.